Library Information Services Tech Support Center
LIS Instr. Tech Assistant (ICUC imaging Lab)
Description of Duties:
Opens/closes lab, assists faculty, students, and researchers, fixes problems, and provides training
Experience/Skills Required:
At least one biology course and experience with microscopes is preferred, but not required. Experience with Photoshop is preferred, but not required. Paid training will be provided (one hour on Fridays), every week.
Hours Per Week:
To be determined by employee sign-up and required lab open hours. Will work with employees to fit their academic schedules.
Number of Students Needed for Position: 12 to 14
Contact:
Gary Ahrendts
Kollett 107
E-mail: gahrendt@wheatonma.edu
Telephone: Ext. 3757
LIS Associate Student Technician (AST)
Duties:
All employees are expected to follow and adhere to the Technology Support Student Employment Guidelines.
Specific responsibilities include: answering and logging telephone calls from staff, faculty, students, parents and other Wheaton affiliates as well as troubleshooting reported problems and taking direction from professional staff. ASTs must be good problem solvers and have a willingness to learn. ASTs help comprise the first level of technology support for the Wheaton community and therefore must be committed to superior customer service. ASTs will also assist in implementing the policies of Technology Support. ASTs are expected to attend all training sessions.
Associate Technicians are not required to have specific computer knowledge, but should have rudimentary knowledge and interest in computers. They must be willing to provide great customer service. The necessary technical skills can be learned on the job and through training sessions offered. Of more importance, however, ASTs should have a genuine interest in providing help to the Wheaton community, and in being able to convey a positive attitude over the telephone and in person. They need to be both reliable and punctual, and be able to handle any type of call with patience and tact, even if the caller is upset or irritated.
Student staff members regularly handle confidential and/or sensitive information and are expected to handle it responsibly. Failure to do so will result in immediate termination of employment.
All Technology Support employees work to achieve the common goal of being able to resolve all calls as quickly as possible, in a professional and courteous manner. If an AST is not able to resolve a call, he/she is responsible for escalating the call appropriately according to the Technology Support escalation policy and procedure.
Training Period:
All ASTs must attend and successfully complete Technology Support's technician training program in order to continue employment in the department and to be considered for advancement.
Experience/Skills Required
ASTs must have good communication and interperonal skills, and be a punctual and reliable person. ASTs must be willing to grow and learn, and be able to work as a member of a diverse team.
Hours Per Week 6-8
Number of students for job 7
Contact
Jessie Durand, Technical Specialist
LIS, Technology Support
Location: Periodical Level of Library, #629
Telephone: x3907
E-mail: durand_jessie@wheatoncollege.edu