Student employment guidelines 2007
OVERALL EXPECTATIONS
All students working for Technology Support are expected to actively participate in the support of users and to contribute to our successful operation. In order to maintain the proper environment, student employees are expected to keep personal conversations brief and quiet and to refrain from using equipment such as cell phones, radios and tape players-with or without earphones. Students are expected to develop professionally while working here, and are expected to maintain a professional demeanor while on duty.
Student employees must be willing to work an average of 7 hours a week including evening and some weekend hours. A student can be employed less than 7 hours a week only by permission of Technology Support management. All student employees are expected to have a courteous service orientation.
Student employees are expected to perform their respective duties as described below and to read and contribute to the Technology Support employee correspondence on a regular basis.
All members of Technology Support work as a team. We support each other as well as the Wheaton community. To be a member of the Support Team, you must be a team player!
EMPLOYMENT PRACTICES
REPORTING
The following is the reporting hierarchy for all Technology Support student employees:
| Overall | Director of Technology Support | Sue Morgado | 3754 |
| Direct | Assistant Operations Coordinator | Jessie Durand | 3907 |
| Alternate | Operations Coordinator | Pam Jordan | 3925 |
| Daily Shifts | Student Manager on duty | Scheduled Student Manager | 3900 |
| Nights and Weekends | Student Manager on duty | Scheduled Student Manager | 3900 |
ADVANCEMENT
Advancement from one position to another will be offered based upon assessment of knowledge, responsibility, initiative exhibited in earlier positions, and succesful completion of training program. These will be a determining factors in the promotion decision.
TECH SUPPORT TRAINING PROGRAM
The Tech Support Training Program is a series of training sessions for all student employees and staff members of Technology Support. Each student employee is required to succesfully complete the training series.
TIME SHEETS
It is the responsibility of the student employee to sign in and out for each shift worked. Official time sheets will be submitted to Payroll according to their published schedule. The Technology Support Assitant Coordinator will notify you of any changes to this procedure.
ATTENDANCE
All student workers are expected to be responsible and prompt. Computer users, faculty, students and staff depend on your presence. Absence and tardiness create a very difficult situation for other workers and for our users. It is expected that all student employees will make every attempt to work when scheduled, arrive when they are scheduled to arrive, and stay through their complete shifts. Ability to meet these expectations is a condition of continued employment in Technology Support.
If you are unable to work at your scheduled time, arrange for a substitute with the same job title to work your shift and notify the Assitant Coordinator / Coordinator of the substitution. You can send a message via the listserv asking for shift coverage. If you are unable to find a substitute, contact the Student Manager at 3900 to report that you will not be working and why.
Three unexcused absences will be grounds for dismissal from employment. An unexcused absence will be counted if a student (or substitute with the same title) does not show up for her/his scheduled work assignment and if the scheduled employee has not notified a staff member that she/he will not be able to work. Excused absence without a substitute will be based upon illness or emergency situations only. Three excused absences will be cause for meeting with the student to discuss whether continued employment is in the best mutual interest of the student and the department.
Make every attempt to be prompt. If you are unavoidably detained and will be more than 5 minutes late, call the Student Manager on duty and tell her/him that you will be late and what time you will arrive. Three unexcused instances of tardiness will count as one unexcused absence.